Shipping policy
Tiffany’s Mansion · Customer information
International delivery, with preparation and handling suited to each piece.
Shipping rates & delivery estimates
We ship worldwide from Spain, including to the United States, Canada, the United Kingdom, Australia, Singapore, New Zealand and destinations across Europe. The available shipping services for each piece and destination are shown at checkout. Shipping is charged separately from the piece. Enter your delivery address to see the available shipping option and total shipping charge before payment.
Special transport & tailored quotes. Large pieces and sets may travel on one or more protected pallets. For oversized pieces, remote addresses or orders with no shipping option at checkout, email info@tiffanysmansion.com with the piece and delivery postal code. We will confirm suitable transport and provide a quote before you order.
The shipping charge covers transport, packing, preparation and handling. Delivery times are approximate and include preparation and protective packing as well as transit. Timing varies by piece, destination and service; customs or transport disruptions may cause delays. We will let you know of any significant changes.
The estimated delivery window for your destination is shown with the shipping option at checkout and includes preparation and transit. For transport quoted separately, the estimated timeframe is confirmed with your quote.
Deliveries outside the European Union: destination import charges are additional unless expressly included at checkout. See Customs, duties & import taxes.
Customs, duties & import taxes
Deliveries outside the European Union
Import duties, import taxes and customs-clearance or brokerage fees are not included in our product prices or shipping charges, unless expressly shown as included or collected at checkout.
These additional charges are the recipient’s responsibility and are payable to the customs authority or carrier. Payment may be required before the shipment can be released or delivered.
The applicable charges depend on the destination and the goods. Check local import requirements before ordering, provide accurate customs information and respond promptly to clearance requests. Customs documents reflect the actual contents and purchase value.
Non-payment may delay delivery or result in the shipment being returned. Costs caused by non-payment are handled under Refused or uncollected deliveries below.
Deliveries within the European Union
No additional import charges on delivery. For deliveries within the European Union customs and VAT territory, there are no import duties, import VAT or customs-clearance fees to pay on arrival. Applicable sales taxes and shipping charges are shown at checkout.
Special territories outside the European Union customs or VAT area may be subject to local import charges.
Preparation & delivery
Each piece is checked against its listing and prepared with packaging suited to its size, materials and fragility. Antique and vintage pieces retain the condition described in their listing.
We email shipping confirmation with tracking or delivery arrangements, as applicable. Provide an accurate address and contact number, and check that the piece can pass through the access points required for the selected delivery service. Indoor placement, assembly and packaging removal are included only when expressly stated in that service.
Refused or uncollected deliveries
If delivery fails because of an incorrect address supplied by you, failure to collect within the notified period or respond to delivery requests, or refusal to pay import charges allocated to you before purchase, you may be charged the reasonable, documented additional costs caused by that failure.
These may include return transport, storage and redelivery. Any deduction from an applicable refund will be itemized and made in accordance with our Terms of Sale and applicable law. Refusing delivery does not replace contacting us to request cancellation.
Damage or an incorrect item
Inspect the packaging on arrival where practical and ask the carrier to record visible damage. For visible delivery damage or an incorrect item, email info@tiffanysmansion.com promptly, preferably within 48 hours of receipt.
Include your order reference and photographs of the piece, affected areas and packaging where possible. Retain the packaging for assessment and contact us before arranging repairs or return transport.
We assess the issue against the listing and dispatch records and arrange the appropriate resolution, covering the necessary transport costs where the issue is our responsibility.
Returns & further information
Email info@tiffanysmansion.com before sending a piece back so we can review your request and provide return instructions.
Eligibility, return transport, packing requirements, inspection and refunds are set out in our Terms of Sale.