Frequently Asked Questions

Our collection has two distinct worlds: Brand-New Furniture & Décor for new, unused pieces, and Antique & Vintage Furniture & Décor for pieces with a previous history. Check the condition shown on each product page.

Where a listing describes a piece as one of a kind, it refers to that individual piece or set, with its own details and condition. Once sold, the same piece is no longer available. Brand-new designs may have more than one available; refer to the individual listing.

Age can bring patina, surface wear, variations in color and previous repairs. Read the description and condition notes alongside the full photo gallery: each piece is offered in the condition described. A preference for a different finish or degree of patina does not, by itself, make an accurately described piece faulty.

Explore the full gallery, then check the description, condition and dimensions. Lighting and screens can affect how color, texture and sheen appear, and fine surface marks may be less apparent in photographs. Cover images may use styled backgrounds; further gallery views show more of the piece. Styling accessories are included only when the listing says so.

Measurements and materials are listed on the product page. If a piece has size or material options, check the selected option before ordering. Compare the dimensions with your intended space, doorways, stairs and other delivery access points. If a detail is unclear, ask us about the piece.

The listing identifies work or faults that form part of the piece’s described condition. Review those details before ordering. We do not offer restoration to your personal specification; choose each piece on the basis of its stated condition.

Of course. Contact us with the product name or link and the detail you would like to clarify, such as a measurement, finish or condition note.

The payment options available for your order appear at checkout. Review the selected piece, delivery address, currency and total before completing your purchase.

We email an acknowledgment after your order is placed, followed by a shipping notification. If an email does not arrive, check your spam folder or contact us so we can help locate your order.

Contact us as soon as possible with your order reference and the requested change. We will check what is still possible at that stage; changes cannot be guaranteed once preparation or shipping is underway. For cancellations, see our Terms of Sale.

We will contact you promptly. We will not substitute another piece or increase the agreed price without your agreement. If we cannot fulfill the purchase, we will refund the amount paid for it.

We ship worldwide from Spain, including to the United States, Canada, the United Kingdom, Australia, Singapore, New Zealand and destinations across Europe. Availability depends on the piece and destination. Enter your delivery address to see the services available for the selected piece. If your destination is not offered, contact us before placing an order.

Shipping is charged separately from the piece and is calculated for your order at checkout. The charge covers the applicable transport, packing, preparation and handling. International import charges are separate unless expressly included at checkout.

Delivery depends on the piece, destination and selected service. Check the delivery information for your order before paying. Customs inspections or transport disruptions may affect the estimate; we will notify you of significant delays. See our Shipping & Delivery policy.

Each piece is checked against its listing and packaged to suit its size, materials and fragility. We email shipping confirmation with tracking or delivery arrangements, as applicable. Antique and vintage pieces retain the condition described in their listing.

Check the dimensions, access route and the delivery service selected at checkout. Indoor placement, assembly and packaging removal are included only when expressly stated in that service. Provide an accurate address and contact number for delivery arrangements.

No additional import charges are payable on arrival within the European Union customs and VAT territory. Applicable sales taxes and shipping charges are shown at checkout. Special territories outside the European Union customs or VAT area may have local import charges.

Import duties, import taxes and customs-clearance or brokerage fees are not included in product prices or shipping charges, unless expressly shown as included or collected at checkout. The recipient pays these charges to the customs authority or carrier, sometimes before the shipment can be released. See international customs information.

Contact us promptly. Where delivery fails for reasons attributable to the recipient, reasonable, documented additional costs may apply, including return transport, storage or redelivery. Any deduction from an applicable refund is itemized under our Shipping & Delivery policy and Terms of Sale.

Contact info@tiffanysmansion.com with your order reference and tell us what happened. Photos of the piece and packaging help us assess the issue. Please keep the packaging while we review it and confirm the next steps.

Please contact info@tiffanysmansion.com before sending anything back. Include your order reference and a brief description of your request so we can assess it and provide the next steps. Further details are available in our Terms of Sale.